Return & Refund Policy

Cold Shipping Is Different — And We Take It Seriously.

At The Keto Storehouse, many of the products we ship require refrigerated or frozen handling. Delivering temperature-sensitive food safely to your door is more complex than shipping an ordinary package — and we’ve built our fulfillment process around meeting that challenge.

From careful packing and temperature-conscious handling to selecting appropriate shipping methods, our goal is to make sure your order arrives as it should.

Returns

Because many of our products are perishable, refrigerated, frozen, or otherwise temperature-sensitive, we are unable to accept returns once an order has been shipped.

This policy helps us protect food safety and product integrity. For the same reason, products that have left our facility cannot be restocked or resold.

When Something Doesn't Go as Planned

While we work hard to get every shipment to you on time and in good condition, we understand that unexpected shipping issues can happen.

If your order is significantly delayed in transit, delivered later than expected, arrives damaged, or you believe the condition of a temperature-sensitive product has been affected by a shipping issue, please contact us as soon as possible.

We will review the circumstances of your order individually. Depending on the situation, we may offer an appropriate resolution, which may include a refund, partial refund, store credit, or replacement, at our discretion.

Please Contact Us Promptly

For delivery-related concerns, please contact us within 24 hours of delivery and include:

• Your order number
• A brief description of the issue
• Photos of the package and affected products, when applicable

This information helps us understand what happened and resolve legitimate shipping issues as quickly as possible.

A Note About Delivery

Once an order has been delivered to the address provided at checkout, customers are responsible for retrieving temperature-sensitive packages promptly.

Refunds or replacements generally cannot be provided for issues resulting from an incorrect or incomplete shipping address, packages left unattended after delivery, failure to retrieve the package promptly, or other circumstances outside our reasonable control.

Our Commitment

Shipping refrigerated and frozen foods isn't easy. That's exactly why we've made it our specialty.

We put care into how your products are packed, handled, and shipped so you can access keto and low-carb foods that aren't always easy to find locally.

And when a delivery genuinely doesn't go according to plan, we'll review it fairly and work to make it right.